They call you and when you answer there is a long beep? Who and what is behind it
Want to know why you might be receiving a silent call preceded by a long beep? Here’s the explanation for this “mystery.”
woman on the phone
One of the daily “nightmares” is being bombarded by dozens and dozens of calls from call centers . Absolutely nothing against those who practice their profession in a completely legal manner, but for many it could be unpleasant to have to receive so many “unexpected” calls on their mobile phone.
Indeed, there may be times when you need a toll-free line to receive an important work or a more personal call.
In many cases, the caller will be an operator who will contact a user to offer them a new commercial offer related to different sectors. Very often, for example, the call center employee may refer to a new telephone promotion or a change of energy supplier.
Other times, however, on the other end of the receiver there will be no real operator, but rather a simple recorded voice . The user will be informed of the promotion by the recorded tape and anyone can choose to stay on the line to speak to an operator later.
The topic of our article, however, does not refer to either of the two cases we just mentioned. Sometimes, in fact, it can happen that after the response, you only hear a long beep and then nothing.
Do you want to find out what lies behind this “mystery”? Here’s the answer !
A long beep and then nothing: that’s the meaning of these silent calls!
If you answer the phone and only hear a long beep and then nothing else, then it is very likely that you have received a particular call from a call center . In technical jargon, this call is called ” silent ” or ” muted .” What are the reasons for all this? Why do call centers make these types of calls?
Silent phone calls
The real motivation behind this type of call is purely commercial . In fact, call centers use this method for a specific purpose! Therefore, behind these silent phone calls, there is no malicious person who wants to make an illegal move.
Call centers use this system to speed up the work of each operator and always have someone available to speak with the different phone users. If , however, no employee is available , then only a ” silent” call will be made preceded by a long beep.
Whoever receives the call should be prepared for it and won’t be able to do anything other than hang up, no worries! So there’s nothing to be alarmed about . However, we know how alarming these types of calls can be, given the current situation!
What can be done to curb the phenomenon of “silent” phone calls ? Let’s discover the details of this topic in the public domain.
How to “Defend Yourself” Against Call Center Calls
If you’re frequently “bothered” by call center calls, there’s a legal way to stop this. You’ll need to fill out a specific form on the Public Register of Objections website and request to stop receiving such calls. However, if you don’t want to prevent yourself from receiving certain information, here are all the details on how to reduce calls.
Silent calls from call centers
Call centers typically use certain landline numbers. If you’re frequently annoyed by the same number, you can “block” it from your call log.
The Data Protection Authority then established by law that such calls should not be made beyond a certain number. The same applies to the so-called “silent” calls from call centers.
In practice, no user can receive ” silent ” calls more than once every 5 days . Subsequent calls to call centers must always guarantee the presence of an operator behind the handset. In addition, calls are automatically interrupted 3 seconds after the long beep.
These are simple measures aimed at significantly reducing the number of – so to speak – “annoying” phone calls from call centers.